shipping info & return policy

Shipping Info
1-3 days for processing
Country/Region Shipping Method Costs Shipping time
United Kingdom STANDARD SHIPPING
GBP£4.00
Free - orders over GBP£35.00
7 - 10
Business Days
United Kingdom EXPRESS SHIPPING
GBP£12.00
Free - orders over GBP£100.00
3 - 7
Business Days
1. Receiving time=Processing time+Shipping time.
2. FASHIONERO has international warehouses based in Asia,America,Europe and the Middle East.Our team ensures your order is being processed as quickly as possible.Your order will dispatch from the nearest warehouse when possible,although the majority of stock is located in China so you may receive different packages for the same order.Customers will receive orders via our UK courier partners and NOT need to deal with any custom affairs.Please also be aware that next day delivery is NOT currently available for UK customers.
3. Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
4. Please contact us within 6 months of shipment if the package does not arrive in time, our customer service will get back to you within 24 hours. Note that overdue requests may not be accepted.
Return Policy
Due to the Holiday season from December to January, Royal Mail's deliveries will be suspended, your return process will therefore be delayed by approx. 4-5 business days. Refunds will be issued once our warehouse has received your package(s). We apologize for any inconvenience, thank you.
Easy Return
We only accept returns postmarked within 13 days from the purchase date. Once we receive your parcel, your refund will be automatically issued and the return label fee will be deducted from the total refund amount.
Return Methods
1. Post Office（Return by Royal Mail return label）,return label fee is: Costs £2.5 for the return if the package is under 20kg.(The return label should be 10x15 cm)
2. Self-Sending (Return by yourself at your own cost)
Once you have done the return, please submit your return tracking number to "return history" on your returns request.Or you can also contact our customer service for help.
To begin the return process:
Go to our returns page
Return Conditions
1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, jewelry, and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygiene seal has been broken.
3. Items with non-returnable marks and free gifts cannot be returned.
Note:
1. Please do not send your return to the address on your package. This is not the return address and will affect the processing of your return.
2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-FASHIONERO products.
3. If you receive a damaged/defective item, FASHIONERO Customer Service should be notified within 24 hours of receipt.
Refunds
Your request will be processed within 10 business days after we receive your return. The refund will be issued to your original payment account, as per your request.
Note: The original shipping fee and insurance are non-refundable.
Customer Service should be notified within 24 hours of receipt.
Refunds
Your request will be processed within 10 business days after we receive your return. The refund will be issued to your SHEIN Wallet or the original payment account, as per your request.
Note: The original shipping fee and insurance are non-refundable.
Customer Service should be notified within 24 hours of receipt.
Refunds
Your request will be processed within 10 business days after we receive your return. The refund will be issued to the original payment account, as per your request.
Note: The original shipping fee and insurance are non-refundable.